December 2, 2022

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What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE

5 min read


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments space is evolving rapidly, with the arrival of new gamers other than financial institutions and economic providers institutions. These opponents are disrupting the status quo and getting payments from the money transfer and remittances realm to progressive ideas like acquire now spend later (BNPL) and open payments.

With consumer anticipations getting amplified, people today anticipate the “art of the possible” from their payments providers—and classic players will need to rethink their method to retain their place and customer loyalty lest they develop into irrelevant. All stakeholders within just the payments ecosystem have to have to align with the broader themes emerging now and in the around potential.

We reside in a earth of artificial intelligence (AI), machine finding out (ML), and cloud, a planet of “payments as an knowledge (PaaX).” 

The crucial payment themes of the future—cryptocurrency, central lender electronic forex (CBDC), monetary inclusion, and embedded finance—represent levels of the coming evolution of payments that your lender demands to be ready for.

Dependent on its present relevance and expanding adoption, the starting point of payments’ potential is cryptocurrency—any kind of currency that exists digitally or practically and employs cryptography to protected transactions.

The increase of cryptocurrencies is fraught with troubles this sort of as uncertain regulatory status, absence of consciousness, stability, scalability, and misuse of virtual forex. Crypto’s difficulties and a require for regulated options connect with for an evolution of CBDC, a period we determine as “payments as a lifestyle (PaaL).” 

Banking companies will concern CBDC as lawful tender, just as dollars is now. But in contrast to bank deposits, CBDC would stand for a declare on the central lender.

The current point out of economic infrastructure will push resolve of the pace and the extent of adoption of CBDC. Significant issues about CBDC contain privateness in specific transactions, retail CBDC (client accounts) as a new function of central banking institutions, use of a CBDC offline, and cybersecurity threats.

In the medium-term long run, enabled by CBDC, monetary inclusion will participate in the most important job in creating payments the mainstay of economies all around the globe. Money inclusion refers to together with the unbanked segments in the economic ecosystem. Important limitations to economical inclusion include economical literacy, absence of non-public-sector willingness and potential to have interaction, absence of access to smartphones, and unsatisfactory anti-funds laundering controls.

Economic inclusion in change will aid embedded finance—the long term of banking—with the bank heading to clients at their position of want and not the other way all over, a stage we outline as “invisible payments.” 

Embedded finance is the integration of economic services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures devoid of the require to redirect them to regular monetary institutions. The embedded finance opportunity for banking companies entails quick acquisition of buyers and deposits, rate-profits growth via partnership agreements, and reduction of customer acquisition and device-processing prices.

Know-how will be important to propelling banking companies into the new realm, the place payments no for a longer time will be proprietary but will be democratized as a provider. For your lender to remain appropriate and to future-proof your payments business enterprise, your financial institution requirements to: 

  • Appear at your know-how. Banking companies will have to start planning for the impact these new payment vehicles will have on onboarding, safety, channels, and digital banking platforms. Banking institutions should align electronic payments and digital banking modernization initiatives to reuse electronic banking apps and methods to aid this transition. 
  • Assess your role. Financial technological know-how merchandise and products and services will be the critical resources selling inclusion in the economic units of the foreseeable future, serving to communities all around the entire world develop prolonged-expression economic resilience and enabling economical expansion.  Banks will play a main function in driving this transform. 
  • Seize your possibility. Embedded finance will enable banking companies access much more shoppers with reduce expenses of acquisition, develop distribution channels, and produce new value-extra products and services, developing unprecedented chances of scale. 

Long run of Payments Reimagined

The period of payments as a item is previously in the earlier, as banking companies are nearing a shift in purchaser expectations. The journey of payments is probable to go by means of a 3-era transformation. 

Gen Just one: Payments as an Practical experience (PaaX)

The payments entire world is on the cusp of transformation, with a aim on enhancing conclusion-user experience by way of improved interfaces and smoother transitions. Banks and fintechs are working with the power of AI, ML, and cloud to enable Gen One particular. This encounter is generally referred to as frictionless payments.

Gen Two: Payments as a Life style (PaaL)

As the present working experience stabilizes and wearable technologies becomes the norm, payments will develop into a aspect of the lifestyles of folks and businesses, launching the up coming period. The prosper of state-owned crypto could become the singular power for seamless operations for both equally domestic and cross-border payments.

Gen Three: Invisible Payments

About the subsequent 3 to five several years, payments will engage in a recreation-changing job not simply as a ubiquitous perform but also by working seamlessly behind the scenes. Monetizing payment transactions will be certain that payments are economically inclusive and embedded in the more substantial small business-transaction ecosystem.

The Generational Shift


Modern society is embarking on a change in knowledge, in value creation, and for a superior quality of daily life. Payments will generate this reworked expertise for a large section of the inhabitants as we go by way of these a few generational changes.


Hexaware’s banking answers include Amaze®, a cloud enablement system Tensai, an automation platform and H.A.R.V.I.S., a banking digital lab and incubator. Learn a lot more about the foreseeable future of payments and how Hexaware can assistance financial institutions and economical institutions continue to keep up in a dynamically transforming industry.


Swati Dublish is a Banker, driving enterprise transformation via engineering for Banks & Fintechs at Hexaware Technologies. Rajsekar Jayashankar is Banker, Researcher, and Main Banking product specialist at Hexaware Technologies. Navin Mishra is Strategist for Financial Companies in Public Sector at Hexaware Systems.

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